Ross Auto CRM
One platform that runs Ross Auto Sales' entire cross-border vehicle-shipping operation — replacing scattered phone, email, and spreadsheet coordination across every party in the chain.
How it flows
Built with
Before
- Every order coordinated by phone, email, and spreadsheets
- Six parties across countries with no shared source of truth
- Lost paperwork, no audit trail, and constant status-chasing calls
After
- One platform runs the entire shipping pipeline end to end
- Every party works from its own portal; each handoff is tracked and verified
- The office runs operations from the app — capacity to take on more vehicles
Ross Auto CRM digitizes cross-border auto transport into one auditable pipeline. Each party in the chain gets a secure, role-scoped portal that shares a single live view of every order, so a warehouse update is instantly visible to the broker and the customer — no more status-chasing calls.
Beyond coordination it handles document and payment verification with a full audit trail, real-time English–Bulgarian chat translation, public order tracking without an account, and offline photo capture for drivers in the field. I build and maintain the platform end to end.